We endeavor to ship all in-stock orders within two business days of order receipt. Your order will be shipped in nondescript packaging with the return address bearing the name "FKG, Inc."
FullKit.com currently ships to the United States and Canada only. At this time, we do not ship to addresses outside of these countries due to increasing difficulties with international orders being rejected by local customs officials or not making it to their destination. We are constantly researching shipping methods and will update this page should our policy change.
Current shipping rates are as follows:
Within the US:
|If your order total before tax is:||The shipping fee is:|
|up to $49.00||$7.99|
|$49.01 - $98.99||$9.99|
|$99.00 or over||Free|
|$37.99 flat rate|
Our goal is for you to be happy with your purchases. If any item you purchase is defective in manufacture, we will repair or replace the item at our option within 30 days of purchase. Contact us with a complete explanation of the problem and the best way to reach you.
Some items we sell come with longer manufacturers’ warranties. If more than 30 days have passed since purchase, please contact the manufacturer directly.
Health concerns, regulations, and state laws prohibit us from ever accepting any returns of any item of a personal nature. Such items include, but are not limited to, swimwear, underwear, athletic gear and supporters, body jewelry, adult toys, and any item that might come into contact with bodily fluids or intimate parts. We also do not permit the return of custom made and altered garments, art, audio recordings (including, but not limited to, CDs, DVDs, and digital downloads), printed materials (including, but not limited to, cards and books), and other material that can be readily copied or reproduced.
Other items will only be accepted for return within 30 days of purchase, and only if accompanied by the original receipt or packing slip, in its original packaging with its tags on, and in unused, unworn, and saleable condition.
Subject to the limitations above, we will accept returns of other products for exchange of an item of equal value, a store credit in the form of a gift card (which can be used at Full Kit Gear stores or FullKit.com), or as a refund in the same form of payment which was used for the purchase.
All refunds are subject to a 15% restocking fee; the restocking fee is waived for exchanges and gift cards.
Shipping fees are not refundable, and an additional shipping fee may be charged to send a replacement item, unless the item is defective or we sent you the wrong item.
During the holiday season, any returnable item (as determined above) purchased on or after the Monday before Thanksgiving may be returned for store credit only up to the 15th of January of the following calendar year, unless within 30 days of purchase, in which case standard return rules apply.
Any item purchased during a Buy One Get One (Buy One Get One Free or Buy One Get One % Off, collectively "BOGO") offer may be returned per the terms above, providing said offer does not have additional limitations on returns.
BOGO Equal Exchanges: Items from a BOGO offer are individually eligible to exchange for any item of equal value to the original price of the exchanged item and which meets the same restrictions as the original sale.
Other BOGO Exchanges and Returns: Items purchased during a BOGO offer are viewed as a pair. The BOGO offer applies to the lower-priced item in the pair, making the lower-priced item discounted or free. If a return is necessary, each item in the pair has a new "return value" equal to half the sum total paid for the two items. Returning either of the items from a BOGO offer will result in the "return value" of the returned item (plus applicable tax) being applied to a store credit in the form of a gift card (which can be used at Full Kit Gear stores or FullKit.com), or as a refund in the same form of payment which was used for the purchase.
Rules regarding returns and exchanges of products purchased at our retail locations are different. Please refer to your receipt or contact the store from which you made your purchase for further information.