Full Kit Gear Chicago and Provincetown are both open to customers, but for those who are not ready to visit our retail locations, we are still offering no-contact pickup options for online and phone orders. Here's what you need to know:
Orders must be placed in advance: Customers must place an order online at FullKit.com or by calling the appropriate store and providing us with credit card information.
If your call is answered by voicemail, please leave your number and we will return the call to take your order.
Some items may not be available for pickup: Most, but not all items sold online are in-stock. Text will appear above the Add to Cart button to let customers know whether a particular item is available for pickup at each location.
Please wait until your order is ready for pickup: Customers who order at FullKit.com will receive an email telling them when their order is ready for pickup. If you order by phone, we will provide you with a confirmation code and an estimated time for pickup. We're filling orders as fast as possible—usually in less than 20 minutes—but if you show up before you get the confirmation you could be waiting around for a while.
Pickup Hours: Orders may be picked-up during regular store hours.
Maintain social distancing: Please remain six-feet or more away from other customers, for both the safety and privacy of everyone involved.
You must be able to show your confirmation code to pickup your order: If you order online, your confirmation email will provide a confirmation code. If you order by telephone, we will provide you with a code at the conclusion of your transaction. Print the email, write down the code on a piece of paper, pull up the code on your phone; just be prepared to provide us with the code.
Please confirm all of your items are in your bag: Before stepping away, please take a moment to be certain all of your items are in the bag. We will be double-checking all orders, but it is your responsibility to let us know if any items are missing before you leave.
Reusable bags are not permitted: Per each states' advisory, reusable bags will not be permitted.
Masks must be worn: Due to the local mandates that masks must be worn in public, we cannot permit a customer who is not wearing a mask to enter the store or pickup an order. Please have your mask on before approaching our door.
Standard order delivery is still available: If you'd prefer to stay at home, we are still fulfilling web orders every business day via USPS!
Don't see it online? Call us!: For a number of reasons, some brands or items available in our stores are not online at FullKit.com. Any product sold in our store can be ordered by telephone for contactless pickup.
Questions?: While we are accepting phone orders, there may be times when it's difficult to reach our team by phone. If you have any questions, we encourage you to Contact Us through our website.