FAQs

About Full Kit Gear

Where are your stores and when are they open?

Products

Do you have...?

Do you sell custom garments online?

How do I know what size I need?

Can I share an idea I have for a new design?

Gift Cards

Does FullKit.com sell gift cards?

Can I have a gift card sent directly to a gift recipient?

How do I redeem a gift card online?

Can I redeem a gift card purchased online at a Full Kit Gear store?

Can I redeem a gift card purchased in-store or on the old FullKit.com website at the current FullKit.com

Ordering

Can I pick up my order at Full Kit Gear in Chicago?

Can I pick up my order at Full Kit Gear in Provincetown?

Do you charge sales tax?

I didn't get the sale price shown. What should I do?

Shipping

How much is shipping?

Where does my order ship from?

Can you please make sure my order is packaged discreetly?

Can I have my order shipped to my PO Box?

Do you ship to...?

Can I track the progress of my order?

The carrier says my package was delivered, but I can't find it. What should I do?

Returns

What is the return policy?

How to I make a return?

Can I make a return to the store?

Everything Else

What if my question is not answered here?